PRIVACY POLICY

Effective Date: 01/01/2026

1. Introduction

This Privacy Policy explains how MLR Concierge Services Co LLC, a company incorporated in Dubai, United Arab Emirates, trading as Boat Trips Club (“Boat Trips Club”, “Company”, “we”, “us”, or “our”), collects, uses, stores, processes, and protects personal data when you access or use our website https://boattripsclub.com and related services (the “Platform”).

We are committed to protecting your privacy and processing personal data transparently and securely.

2. Who We Are

Legal Entity: MLR Concierge Services Co LLC
Registered in: Dubai, United Arab Emirates
Brand Name: Boat Trips Club
Website: https://boattripsclub.com

For the purposes of applicable data protection laws, including the EU General Data Protection Regulation (GDPR), we act as the data controller for personal data collected through the Platform.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

• Full name
• Email address
• Phone number
• Billing information
• Booking details
• Special requests
• Communication content (email, WhatsApp, chat, support messages)

3.2 Payment Information

Payments are processed securely through Stripe, our third-party payment processor. We do not store full credit card details on our servers. Payment information is processed in accordance with Stripe’s privacy policy and security standards.

3.3 Automatically Collected Information

When you use the Platform, we may automatically collect:

• IP address
• Device type
• Browser type
• Operating system
• Pages visited
• Usage data
• Cookies and tracking identifiers

3.4 Booking and Transaction Data

• Reservation history
• Cancellation history
• Digital credit balances
• Payment status
• Customer support records

4. How We Use Your Data

We use personal data to:

• Process and manage bookings
• Process payments
• Communicate booking confirmations and updates
• Issue and manage digital credits
• Provide customer support
• Prevent fraud and misuse
• Improve our services and user experience
• Comply with legal and regulatory obligations
• Send marketing communications (where permitted)

5. Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, we rely on the following legal bases:

• Performance of a contract (processing bookings and payments)
• Legal obligation (tax, accounting, regulatory compliance)
• Legitimate interests (fraud prevention, service improvement)
• Consent (where required for marketing communications)

6. Sharing of Personal Data

We may share personal data with:

• Payment processors (e.g., Stripe)
• Technology providers (including hosting providers and Zoho CRM)
• Booking partners and tour operators (to fulfill your reservation)
• Legal authorities where required by law

We do not sell personal data to third parties.

7. International Data Transfers

As a UAE-based company operating internationally, your personal data may be processed outside your country of residence, including in the United Arab Emirates and other jurisdictions where our service providers operate.

Where required under GDPR, we implement appropriate safeguards, including contractual protections, to ensure adequate data protection standards.

8. Data Retention

We retain personal data only as long as necessary to:

• Fulfill bookings and contractual obligations
• Maintain transaction and accounting records
• Comply with legal and tax requirements
• Resolve disputes
• Enforce our agreements

Digital credit and transaction records may be retained for audit and financial compliance purposes.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Analyze website performance
• Improve user experience
• Support marketing and advertising activities

You may control cookie settings through your browser. Disabling cookies may affect website functionality.

Where required by applicable law (e.g., GDPR), we will obtain consent for non-essential cookies.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, contact us at:

Email: privacy@boattripsclub.com

We may require identity verification before processing requests.

11. Data Security

We implement reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction.

However, no internet-based system can guarantee absolute security.

12. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

13. Children’s Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated effective date.

Continued use of the Platform after changes constitutes acceptance of the updated policy.

15. Contact Information

For privacy-related inquiries, please contact:

MLR Concierge Services Co LLC
Trading as Boat Trips Club
Dubai, United Arab Emirates
Email: privacy@boattripsclub.com
Website: https://boattripsclub.com